Shipping policy

Shipping Policy

AUTONEX PARTS ships automotive mechatronic, transmission control and related components worldwide. Depending on availability, destination and the selected shipping method, orders may be dispatched from Guangzhou or Hong Kong. We select the fulfilment location, carrier and routing best suited to each order unless a specific arrangement has been agreed in writing.

Order Processing & Pre-Programming

Most orders are usually dispatched within 2 business days after VIN compatibility and product configuration have been confirmed. Where Pre-Programming has been purchased, it will normally be completed within this processing period before dispatch.

Processing begins after payment has been confirmed and all required vehicle, VIN, original-unit and configuration information has been received. Orders requiring additional technical verification or special preparation may take longer. Business days exclude weekends and public holidays applicable to the relevant fulfilment location.

Shipping Options & Estimated Delivery Times

Delivery estimates begin after dispatch, not on the order date. The options and charges shown at checkout apply to the specific order and take precedence where they differ from this policy. All shipping charges are shown in the currency available at checkout; EUR amounts may be displayed as a local-currency equivalent.

Europe – Other Countries

  • Express DAP Shipping: €50; estimated 2–3 business days after dispatch. The buyer or recipient is responsible for import duties, VAT and customs clearance.
  • Standard DDP Shipping: free; estimated 4–7 business days after dispatch.

Germany & United Kingdom

  • Express DDP Shipping: €50; estimated 2–3 business days after dispatch.
  • Standard DDP Shipping: free; estimated 4–7 business days after dispatch.
  • Express DAP Shipping: €50; estimated 2–3 business days after dispatch. This option is available for B2B buyers or importers who prefer to arrange their own clearance and destination charges.

United States

  • Express Shipping: US$50; estimated 2–3 business days after dispatch.
  • Standard DDP Shipping: free; estimated 4–6 business days after dispatch.

All delivery times are estimates only and are not guaranteed. Delivery may be affected by customs clearance, carrier delays, public holidays, severe weather, remote-area delivery, transportation disruption or incomplete delivery information.

Duties, VAT & Customs

DDP (Delivered Duty Paid): where Standard DDP or Express DDP shipping is selected, applicable import duties, VAT and customs-clearance charges are included in the shipping arrangement unless otherwise stated at checkout or in the quotation.

DAP (Delivered at Place): where Express DAP shipping is selected, the buyer or recipient is responsible for applicable import duty, VAT, customs charges, local clearance requirements and any related destination charges. The buyer or recipient must cooperate with the carrier and customs authorities and provide any required clearance information.

United States Express Shipping: the applicable shipping and customs arrangement is shown at checkout or confirmed in the quotation, proforma invoice, commercial invoice or written agreement.

Shipping Carriers

Depending on the destination, product and service selected, shipments may be handled by DHL, UPS, FedEx, SF Express, YUNEXPRESS or other specialist logistics providers.

Worldwide & Remote-Area Delivery

We ship to the regions available at checkout. Remote or restricted locations may require extra time, alternative routing or additional charges. If the selected service cannot be used for the delivery address, we will contact the customer before dispatch.

Tracking

Once the shipment has been arranged, tracking details are normally sent to the email address provided with the order. Tracking may take some time to activate after the parcel has been handed to the carrier.

Shipping Address & Contact Details

Customers must provide a complete and accurate delivery address, recipient or contact name, postal code and telephone number. A full street address where someone can receive the parcel is recommended. PO boxes, parcel lockers, Packstations and similar collection points may not be supported by every carrier or for high-value shipments.

Please contact us as soon as possible if an address change is needed. Once a shipment has been handed to the carrier, an address change cannot be guaranteed. Additional carrier, redelivery, storage, return, customs or other logistics costs caused by incorrect or incomplete information, failed delivery attempts or an approved address change may be charged to the customer, subject to applicable law.

Signature, Customs Cooperation & Delivery

Some shipments may require a signature or other delivery confirmation.

Split Shipments

Orders containing multiple products may be dispatched in separate parcels or from different fulfilment locations. More than one tracking number may be issued, and parcels may arrive on different dates.

Lost, Delayed or Damaged Shipments

If tracking shows no meaningful update for an extended period, please contact AUTONEX PARTS so we can investigate with the carrier. If a parcel is confirmed lost, we will review the available resolution, which may include a replacement or refund depending on the circumstances. Please allow reasonable time for the carrier investigation.

If a parcel arrives visibly damaged, contact us as soon as reasonably possible and retain the packaging. Please provide clear photographs of the outer packaging, shipping label, internal packaging, product and visible damage. These reporting requests do not limit any mandatory statutory rights.

Order Cancellation After Dispatch

Once an order has been handed to the carrier, it can no longer be cancelled as an unshipped order. Any return must be handled under our Refund & Returns Policy and applicable mandatory statutory rights.

Large & B2B Orders

Large-volume, distributor, recurring workshop, oversized or other B2B orders may be quoted separately. Shipping charges, delivery terms, routing, customs responsibilities and applicable Incoterms will be confirmed before dispatch in the relevant quotation, proforma invoice, commercial invoice or written agreement.

Independent Supplier Notice

AUTONEX PARTS is an independent specialist supplier and is not affiliated with or authorised by any vehicle manufacturer. Any manufacturer names or references are used only for product identification and compatibility.

Contact Us

For shipping enquiries, tracking assistance or special delivery requirements, contact AUTONEX PARTS at sale@autonex-parts.com or via WhatsApp at +852 5441 9899. For an existing shipment, please include the order number and tracking number where available.